Remote Customer Care Representative

Job Description:

TIAA is seeking a part-time Remote Customer Care Representative to join our team in Philadelphia, Pennsylvania. As an Associate level position, this role requires a minimum of 4 years of experience in customer service. We are looking for hardworking and resilient individuals who possess strong persuasion and planning skills.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Provide exceptional customer service by resolving issues and answering questions- Assist customers with account management and transactions- Educate customers on products and services offered by TIAA- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure customer satisfaction- Meet target metrics for call center performance

Requirements:- 4+ years of experience in customer service- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent (Bachelor's degree preferred)- Must have a dedicated home office with high-speed internet access- Must be able to work flexible hours including evenings and weekends

Benefits:- Retirement plan- Company-provided equipment- Joining bonus

Equal Opportunity Statement:TIAA is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in the workplace.

Deadline to apply: May 29, 2024

If you meet the requirements and are interested in joining our team as a Remote Customer Care Representative, please submit your application before the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.