Remote Customer Care Officer

We are currently seeking a Remote Customer Care Officer to join our team at Expeditors International of Washington in Dallas, Texas. This is a part-time, entry-level position that requires 0 years of experience.

As a Remote Customer Care Officer, your main responsibility will be to provide exceptional customer service to our clients through various channels such as phone, email, and chat. You will be responsible for resolving customer inquiries and issues in a timely and efficient manner, as well as maintaining a high level of professionalism and courtesy at all times.

Some of the key responsibilities for this role include:- Handling incoming customer inquiries and providing accurate information - Resolving customer complaints and issues effectively - Escalating complex issues to the appropriate team member or supervisor - Maintaining customer records and updating database information - Collaborating with other team members to ensure a seamless customer experience

In addition to the responsibilities listed above, we are looking for candidates who possess the following personality traits: adaptable and hardworking. Soft skills such as people management and leadership are also required for this role.

We offer a variety of benefits to our employees, including a joining bonus, travel opportunities, and training and professional development opportunities. Our working environment is one that values and cultivates a sense of ownership and responsibility at every level.

If you are interested in this position, please submit your application by the deadline of May 11, 2024.

Expeditors International of Washington is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other protected category.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.