Remote Customer Care Manager

Credit Karma is seeking a motivated and driven Remote Customer Care Manager to join our team in San Antonio, Texas. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 7 years of experience in customer care or a related field.

Responsibilities:- Manage a team of remote customer care representatives to ensure high levels of customer satisfaction- Develop and implement strategies to improve customer care processes and procedures- Monitor and analyze customer feedback to identify areas for improvement- Provide training and support to team members to help them deliver exceptional customer service- Handle escalated customer inquiries and complaints- Collaborate with other departments to resolve customer issues and improve overall customer experience- Track key performance metrics and provide regular reports to senior management

Requirements:- 7+ years of experience in customer care or a related field- Excellent communication and interpersonal skills- Strong leadership and team management abilities- Proficiency in customer service software and CRM systems- Ability to work independently and manage a remote team effectively- Bachelor's degree in a relevant field is preferred

Personality traits: motivated, drivenSoft skills: cooperation, analysis

Benefits:- Medical coverage- Paid Time Off (PTO)- Free accommodation

Working environment:At Credit Karma, we support our employees in their personal and professional development. We provide opportunities for growth and advancement within the company, as well as a supportive and collaborative work environment.

Equal opportunity statement:Credit Karma is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024. If you meet the qualifications and are excited about the opportunity to join our team, we encourage you to apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.