Remote Customer Care Associate

Job Description:

Alcoa, a leading industrial company, is seeking a Remote Customer Care Associate to join our team in Houston, Texas. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in customer service. As a Remote Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, resolving issues, and ensuring a positive experience with our company.

Responsibilities:- Handle incoming customer inquiries via phone, email, or chat- Provide accurate and timely information to customers- Resolve customer complaints in a professional and empathetic manner- Escalate complex issues to the appropriate department for resolution- Follow up with customers to ensure their satisfaction- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve customer service processes

Requirements:- 3+ years of experience in customer service- Resilient and passionate personality traits- Strong communication and emotional intelligence skills- Ability to work independently and in a team environment- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent

Benefits:- Travel & spending expenses coverage- Remote work flexibility- Free accommodation during travel- Opportunity to work in a meaningful mission-driven environment

Equal Opportunity Statement:Alcoa is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 12th, 2024

If you meet the requirements and are interested in joining a dynamic team that values customer service and meaningful work, we encourage you to apply for the Remote Customer Care Associate position at Alcoa.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.