Remote Customer Care Assistant

Job Description:

CSX is seeking a Remote Customer Care Assistant to join our team in San Antonio, Texas. This is a part-time entry-level position perfect for individuals with at least 1 year of experience in customer service.

Responsibilities:- Answering customer inquiries via phone, email, and chat in a timely and professional manner- Assisting customers with product information, pricing, and order placement- Resolving customer issues and complaints with a focus on customer satisfaction- Providing technical support for customers experiencing difficulties with products or services- Updating customer accounts and maintaining accurate records of interactions- Collaborating with team members to improve overall customer experience

Requirements:- Adaptability and resourcefulness in handling diverse customer interactions- Strong planning and critical thinking skills to effectively solve customer problems- Excellent communication and interpersonal skills- Proficiency in using customer service software and tools- Ability to work independently and as part of a team- High school diploma or equivalent required; college degree preferred

Benefits:- Company transportation provided for remote work- Vision insurance coverage- Paid Time Off (PTO) for part-time employees

Working Environment:Join a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and fast-paced environment where your contributions make a difference.

Equal Opportunity Statement:CSX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply:May 14, 2024

If you meet the requirements for this position and are excited to join a leading company in the industry, we encourage you to apply today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.