Job Description:
Zoom, a leading video conferencing technology company, is seeking a Remote Customer Care Assistant to join our team in Columbus, Ohio. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in customer service or a related field. As a key member of the customer care team, you will be responsible for providing exceptional support to our valued customers.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with troubleshooting technical issues related to the Zoom platform- Educate customers on Zoom products and services, providing guidance on best practices- Proactively identify and address customer needs to ensure satisfaction and retention- Collaborate with internal teams to escalate and resolve complex customer issues- Maintain accurate records of customer interactions and follow up as needed- Contribute to the development of customer care resources and tools to enhance efficiency and effectiveness
Requirements:- Resourceful and driven individual with a passion for delivering exceptional customer service- Excellent communication and interpersonal skills, with the ability to effectively engage and build rapport with customers- Strong persuasion skills to influence customer decisions and outcomes- Effective planning and organizational abilities to prioritize tasks and meet deadlines- Experience working in a remote or virtual environment preferred- Proficiency in using customer service software and technology tools- Ability to work independently and collaborate effectively with team members- Knowledge of video conferencing and communication technologies is a plus
Benefits:- Disability insurance- Visa sponsorship- Medical coverage
Working Environment:At Zoom, we value a culture of excellence and strive to set high standards for achievement in all that we do. Our team is committed to providing superior customer care and support, working together to meet and exceed the expectations of our customers.
Equal Opportunity Statement:Zoom is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.
Deadline to Apply: May 15, 2024
If you meet the requirements and are ready to join a dynamic team that values customer service and innovation, we encourage you to apply for the Remote Customer Care Assistant position at Zoom in Columbus, Ohio. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
