Remote Contact Center Specialist

Auto-Owners Insurance is seeking a Remote Contact Center Specialist to join our team in Fort Worth, Texas. This part-time entry-level position requires at least 1 year of experience in a customer service or contact center role. As a Remote Contact Center Specialist, you will be responsible for handling inbound and outbound calls, emails, and other forms of communication from our policyholders, agents, and third parties.

Responsibilities:- Answering incoming calls and responding to customer inquiries with professionalism and courtesy- Resolving customer issues and questions in a timely and efficient manner- Providing information about insurance policies, claims, and other services- Updating customer information in the company database accurately- Following company guidelines and procedures for handling customer interactions- Escalating complex issues to the appropriate department or supervisor- Participating in training sessions to stay up-to-date on product knowledge and customer service best practices

Requirements:- Resourceful and resilient personality traits- Strong strategic planning and time management skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other common software applications- High school diploma or equivalent

Benefits:- Gym membership- Travel opportunities- Company equipment provided for remote work

Working Environment:At Auto-Owners Insurance, we are dedicated to understanding and exceeding customer expectations. Our team of Remote Contact Center Specialists plays a key role in delivering exceptional service to our customers and maintaining our reputation as a trusted insurance provider.

Deadline to apply: May 29, 2024

Equal Opportunity Statement:Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.