Job Description:
Marriott International is seeking a driven and energetic Remote Contact Center Officer to join our team in San Jose, California. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.
Responsibilities:- Manage a high volume of inbound and outbound customer calls in a professional and efficient manner- Provide exceptional customer service by addressing customer inquiries, resolving issues, and delivering solutions in a timely manner- Utilize communication and active listening skills to understand customer needs and provide personalized assistance- Collaborate with team members to ensure a seamless customer experience and achieve performance targets- Utilize company resources and technologies to accurately document customer interactions and maintain customer records- Adhere to company policies and procedures to uphold customer satisfaction and loyalty- Participate in ongoing training and professional development opportunities to enhance skills and knowledge in customer service best practices
Requirements:- 4 years of experience in customer service or a related field- Excellent communication, presentation, and teamwork skills- Proficiency in using computer systems and software applications- Ability to work independently and prioritize tasks effectively- Availability to work a flexible part-time schedule, including evenings and weekends- High school diploma or equivalent required; college degree preferred
Personality Traits:- Driven: Motivated to excel in a fast-paced customer service environment- Energetic: Enthusiastic and proactive in engaging with customers and colleagues
Soft Skills:- Presentation: Ability to effectively articulate information and ideas to customers- Teamwork: Collaborative mindset to work with colleagues towards a common goal
Benefits:- Company-provided equipment for remote work- Disability insurance coverage- Medical benefits package
Working Environment:- Engage in corporate social responsibility initiatives to give back to the community and make a positive impact through your work
Equal Opportunity Statement:Marriott International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We strive to provide equal opportunities for all individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
Deadline to Apply: June 12, 2024
If you meet the qualifications and are ready to make a difference in the world of customer service, we invite you to apply for the Remote Contact Center Officer position at Marriott International in San Jose, California. Join us in delivering exceptional service and building rewarding relationships with our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
