Remote Contact Center Manager

Job Description:

Ameriprise Financial is seeking a Remote Contact Center Manager to join our team in Phoenix, Arizona. As a part-time position with mid-to-senior level seniority, the ideal candidate will have at least 8 years of experience in a similar role. We are looking for a hardworking and adaptable individual with strong problem-solving and cooperation skills.

Responsibilities:- Manage and oversee a remote contact center team, ensuring that they meet performance goals and provide excellent customer service- Develop and implement strategies to improve efficiency and effectiveness of the contact center operations- Monitor key performance indicators and provide regular reports to senior management- Collaborate with other departments to ensure a seamless customer experience- Address customer escalations and provide solutions in a timely manner- Conduct regular performance evaluations and provide feedback and coaching to team members- Stay up-to-date on industry trends and best practices to continuously improve the contact center operations

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience as a contact center manager or similar role- Excellent communication and leadership skills- Strong problem-solving abilities and a cooperative nature- Ability to work independently and as part of a team- Proficiency in MS Office and contact center software- Ability to work remotely and manage a distributed team effectively- Knowledge of financial services industry is a plus

Benefits:- Employee discounts- Free food- Paid sick leave

Working Environment:At Ameriprise Financial, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration to drive success in our contact center operations.

Deadline to Apply:May 17, 2024

Equal Opportunity Statement:Ameriprise Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.