Job Description:
Impossible Foods is seeking a motivated and resourceful Remote Client Service Representative to join our team in Houston, Texas. As a leading company in the plant-based food industry, we are looking for an individual who is passionate about our mission and dedicated to providing exceptional service to our clients.
Responsibilities:1. Serve as the main point of contact for all client inquiries and issues, responding promptly and professionally.2. Manage client accounts, ensuring accurate and up-to-date information.3. Proactively reach out to clients to offer support and guidance on our products and services.4. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients.5. Provide regular updates and reports to management on client feedback and satisfaction.6. Resolve any client complaints or escalations in a timely and efficient manner.7. Assist in the onboarding process for new clients, ensuring a smooth transition and positive experience.8. Stay informed on industry trends and competitor activities to better serve our clients.
Requirements:1. 3 years of experience in a client service or customer support role.2. Strong leadership skills and the ability to effectively manage people.3. Excellent communication and interpersonal skills.4. Highly organized and detail-oriented.5. Ability to work independently and prioritize tasks effectively.6. Proficiency in Microsoft Office and CRM software.7. Bachelor's degree in Business Administration or related field preferred.
Personality Traits:1. Motivated: A self-starter who is driven to succeed and exceed goals.2. Resourceful: Able to find creative solutions to problems and think outside the box.
Soft Skills:1. Leadership: Able to inspire and motivate others to achieve common goals.2. People Management: Skilled at building relationships and managing conflicts effectively.
Benefits:1. Profit sharing: Eligible employees may receive a share of the company's profits.2. Paid Time Off (PTO): Generous vacation and sick leave benefits.3. Disability insurance: Coverage in the event of a disabling injury or illness.
Working Environment:At Impossible Foods, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive environment where every employee has the opportunity to grow and succeed.
Deadline to Apply: March 30, 2024
Equal Opportunity Statement:Impossible Foods is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected category. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
