Remote Client Service Representative

Job Description:

Biogen is currently seeking a Remote Client Service Representative to join our team in Phoenix, Arizona. This part-time position at the associate level requires a minimum of 3 years of experience in customer service. The ideal candidate will be confident, energetic, adaptable, and possess strong critical thinking skills.

Responsibilities:- Provide excellent customer service to clients via phone, email, and chat- Assist clients with inquiries, concerns, and technical support issues- Maintain accurate records of client interactions and transactions- Collaborate with other team members to resolve client issues in a timely manner- Stay up-to-date on product knowledge and company policies- Participate in training and professional development opportunities- Work independently from a remote location

Requirements:- 3+ years of experience in customer service- Strong communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office suite and CRM software- High school diploma or equivalent required- Confident and energetic personality- Adaptability and critical thinking skills

Benefits:- Paid Time Off (PTO)- Employee discounts- Training & professional development opportunities

Working Environment:At Biogen, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where all employees feel valued and respected.

Deadline to Apply:June 12, 2024

Equal Opportunity Statement:Biogen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.