Remote Client Service Representative

Qualtrics, a leading experience management company, is seeking a part-time Remote Client Service Representative to join our team in Indianapolis, Indiana. As an Associate Level position, we require a minimum of 4 years of relevant experience in customer service.

Personality traits such as being resourceful and hardworking are essential for success in this role. Additionally, soft skills like cooperation and persuasion will help you effectively communicate with clients and provide exceptional service.

Responsibilities:- Manage client inquiries via phone, email, and chat to ensure timely and accurate responses- Build and maintain strong relationships with clients to understand their needs and provide solutions- Collaborate with sales and product teams to address client concerns and escalate issues as needed- Stay up-to-date on company products and services to effectively educate clients on available offerings- Document client interactions and feedback to improve overall client experience

Requirements:- 4 years of experience in customer service or a related field- Excellent communication skills, both verbal and written- Proven ability to multitask and prioritize tasks effectively- Strong problem-solving skills and attention to detail- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree preferred

Benefits:- Disability insurance- Company transportation- Relocation allowance

At Qualtrics, we are committed to environmental responsibility and sustainable practices in our working environment. We are dedicated to creating a positive work culture that values diversity and inclusion.

Deadline to apply: May 17, 2024

Equal opportunity statement: Qualtrics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.