Remote Client Relations Associate

Job Description:

CarMax is seeking a dedicated and passionate Remote Client Relations Associate to join our team in Jacksonville, Florida. As a Client Relations Associate, you will be responsible for maintaining positive relationships with our clients through various remote communication channels. This role requires someone with strong time management skills and the ability to think creatively to provide excellent customer service.

Responsibilities:1. Respond to client inquiries and concerns via phone, email, and chat in a timely and professional manner.2. Build and maintain relationships with clients to ensure a positive and seamless experience.3. Coordinate with internal teams to address client needs and resolve any issues that may arise.4. Provide feedback to the company on client preferences and trends to help improve our services.5. Assist with scheduling appointments and managing client accounts remotely.6. Stay up-to-date on industry trends and best practices in client relations.

Requirements:1. Bachelor's degree in a relevant field.2. Minimum of 4 years of experience in client relations or a related role.3. Excellent communication skills, both written and verbal.4. Strong time management and organizational skills.5. Creative problem-solving abilities.6. Ability to work independently and remotely.

Benefits:1. Disability insurance.2. Training and professional development opportunities.3. Travel and spending expenses covered.4. Cultivate a sense of ownership and responsibility at every level of the company.

Equal Opportunity Statement:CarMax is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristics protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.