Remote Chat Support Specialist

Job Description:

International Paper is seeking a Remote Chat Support Specialist to join our team in Philadelphia, Pennsylvania. This part-time position at the associate level requires a minimum of 3 years of experience in customer service or technical support. The ideal candidate will be adaptable and resilient, with strong persuasion and planning skills.

Responsibilities:- Provide chat support to customers, addressing their inquiries and issues in a timely and professional manner- Troubleshoot technical problems and provide solutions to customers- Document customer interactions and escalate issues as needed- Collaborate with team members to improve customer support processes and procedures- Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements:- 3 years of experience in customer service or technical support- Strong communication and interpersonal skills- Excellent problem-solving abilities- Adaptable and resilient personality traits- Persuasion and planning soft skills- Ability to work independently and as part of a team

Benefits:- Company-provided equipment for remote work- Retirement plan options- Relocation allowance for eligible candidates

Working Environment:The Remote Chat Support Specialist at International Paper is expected to uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:International Paper is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.