Job Description:
We are looking for a motivated and passionate Remote Chat Support Officer to join the team at Ameren in New York City, New York. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service and chat support.
Responsibilities:- Provide timely and accurate responses to customer inquiries via chat- Troubleshoot and resolve customer issues efficiently and effectively- Collaborate with team members to ensure seamless communication and consistent service delivery- Maintain a high level of customer satisfaction through exceptional service and support- Utilize problem-solving skills to address complex customer needs and resolve issues- Document customer interactions and provide feedback to improve overall customer experience- Meet and exceed performance metrics for response times, resolution rates, and customer satisfaction
Requirements:- 4 years of experience in customer service or chat support- Driven and passionate about delivering exceptional customer service- Strong people management skills to effectively communicate and collaborate with team members- Excellent problem-solving abilities to address customer issues and find innovative solutions- Ability to work remotely and independently with minimal supervision- Proficient in using chat support tools and software- Excellent written communication skills with a strong attention to detail- Flexibility to work non-standard hours as needed
Benefits:- Visa sponsorship for eligible candidates- Employee discounts on products and services- Dental insurance coverage- Opportunity for growth and development in a dynamic and innovative work environment
Working Environment:At Ameren, we encourage calculated risk-taking to drive innovation and progress. We value diversity and inclusivity in our workplace and strive to foster a culture of collaboration and continuous improvement. As a Remote Chat Support Officer, you will have the opportunity to make a real impact on our customers' experience and contribute to the success of our team.
Deadline to apply: June 1, 2024
Equal Opportunity Statement:Ameren is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities to apply for this position. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
