Remote Chat Support Assistant

Job Description:

We are seeking a Remote Chat Support Assistant to join our team at Mercedes-Benz in Charlotte, North Carolina. This is a full-time position at the entry level, perfect for individuals with 1 year of experience looking to kickstart their career. As a Remote Chat Support Assistant, you will play a crucial role in providing exceptional customer service through chat platforms, representing the Mercedes-Benz brand with professionalism and expertise.

Responsibilities:1. Respond to customer inquiries and provide support through chat platforms in a timely and accurate manner.2. Assist customers with product information, troubleshooting, and technical support.3. Resolve customer complaints and issues with empathy and efficiency.4. Collaborate with internal teams to escalate complex cases and provide solutions.5. Maintain a high level of product knowledge and keep up-to-date with company policies and procedures.6. Monitor chat conversations for trends and opportunities to improve customer experience.7. Strive for excellence in every interaction, embodying the Mercedes-Benz commitment to customer satisfaction.

Requirements:1. Resilient and adaptable personality traits to thrive in a fast-paced and dynamic environment.2. Strong problem-solving skills and strategic planning abilities to effectively address customer needs.3. Excellent written communication skills with a keen attention to detail.4. Basic understanding of automotive products and services is a plus.5. Ability to work independently and prioritize tasks effectively.6. Proficiency in using chat platforms and customer service software.7. High school diploma or equivalent is required.

Benefits:1. Remote work flexibility for a better work-life balance.2. Company transportation for commuting needs.3. Paid overtime for additional hours worked beyond regular schedule.

Working Environment:At Mercedes-Benz, we prioritize understanding and empathy in all interactions. Our team is dedicated to delivering exceptional customer service and creating positive experiences for every customer. Join us in a supportive and inclusive work environment where teamwork and collaboration are valued.

Deadline to apply:March 30, 2024

Equal Opportunity Statement:Mercedes-Benz is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. All qualified candidates will be considered for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.