Remote Call Center Representative

As a Remote Call Center Representative at Cisco Systems, you will play a crucial role in providing exceptional customer service to our clients. This part-time entry-level position requires individuals who are energetic, independent, and possess strong research and adaptability skills.

Responsibilities:- Answering inbound calls from customers and assisting them with their inquiries or concerns- Making outbound calls to follow up on customer issues or gather feedback- Handling escalated customer complaints and finding appropriate solutions- Updating customer information in the database accurately and efficiently- Collaborating with team members to ensure a consistent level of customer service- Meeting or exceeding performance goals and targets set by the company- Adhering to company policies and procedures at all times

Requirements:- Strong communication and interpersonal skills- Ability to work independently and manage time effectively- Excellent problem-solving abilities- Basic computer skills and familiarity with CRM systems- Previous customer service experience is a plus but not required- Must be willing to learn and adapt to new systems and processes- High school diploma or equivalent

Benefits:- Medical coverage- Free accommodation- Travel and spending expenses covered- Opportunities for growth and advancement within the company

Working Environment:At Cisco Systems, we strive to create an environment that sparks creativity and motivation. Our remote call center team is encouraged to think outside the box and bring new ideas to the table. We value diversity and inclusion, and foster a culture of collaboration and support.

Deadline to Apply:June 7, 2024

Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to building a diverse and inclusive workforce where everyone feels welcomed and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.