Remote Call Center Officer

Job Description:

Abbott Laboratories is seeking a Remote Call Center Officer to join our team in Philadelphia, Pennsylvania. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kick-start their career in the customer service industry.

Responsibilities:1. Handle inbound and outbound customer calls in a professional and courteous manner.2. Provide accurate information and assistance to customers regarding products, services, and policies.3. Troubleshoot and resolve customer issues efficiently and effectively.4. Keep detailed records of customer interactions and transactions in the company database.5. Collaborate with team members and other departments to ensure customer satisfaction.6. Meet or exceed performance targets for call quality, productivity, and customer satisfaction.7. Continuously improve product knowledge and customer service skills through ongoing training and professional development opportunities.8. Utilize creativity and presentation skills to enhance the customer experience and drive customer loyalty.

Requirements:1. Adaptable and reliable individual who can thrive in a fast-paced remote work environment.2. Strong presentation skills and the ability to think creatively in solving customer issues.3. Excellent communication and listening skills.4. High school diploma or equivalent.5. Basic computer skills and comfort with using technology.6. Ability to work part-time hours and adhere to a set schedule.7. Must have a quiet home office or workspace with a reliable high-speed internet connection.8. Must be eligible to work in the US.

Benefits:1. Comprehensive training and professional development opportunities.2. Company-provided equipment for remote work.3. Medical coverage for eligible employees.

Working Environment:At Abbott Laboratories, we prioritize exceeding customer expectations and delivering delight with every interaction. Our team is committed to providing exceptional service that builds trust and loyalty among our customers.

Deadline to Apply:June 10, 2024

Equal Opportunity Statement:Abbott Laboratories is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.