Job Description:
Assurant is seeking a dedicated and confident Remote Call Center Manager to join our team in Seattle, Washington. As a Mid-to-Senior Level position with 8 years of experience, the ideal candidate will possess the necessary skills and expertise to lead our remote call center team to success.
Responsibilities:- Manage a team of remote call center agents, providing guidance and support to ensure high levels of customer service and satisfaction- Develop and implement strategies to improve call center performance, including monitoring key metrics and implementing process improvements- Lead team meetings and training sessions to ensure all agents are knowledgeable and equipped to handle customer inquiries effectively- Handle escalated customer complaints and ensure timely resolution- Collaborate with other departments to align call center operations with overall business objectives- Maintain a positive and productive working environment for remote call center agents
Requirements:- Bachelor's degree in a related field or equivalent work experience- 8 years of experience in call center management, with a proven track record of success- Strong leadership and communication skills- Ability to work effectively in a remote setting, managing a team of virtual employees- Proficiency in call center software and CRM systems- Excellent organizational and time management skills- Presentation and planning skills
Personality Traits: - Dedicated- Confident
Soft Skills:- Presentation- Planning
Benefits:- Disability insurance- Employee discounts- Visa sponsorship
Working Environment:- Be part of a team that leads the industry through cutting-edge ideas and solutions.
Deadline to Apply:June 12, 2024
Equal Opportunity Statement:Assurant is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
