Remote Call Center Assistant

Job Description:

We are looking for a Remote Call Center Assistant to join our team at Texas Instruments in Jacksonville, Florida. This is a full-time entry-level position that requires at least 1 year of experience in customer service or a related field. The ideal candidate will be adaptable and resourceful, with strong problem-solving and strategic planning skills.

Responsibilities:- Answer incoming calls from customers and provide assistance with product inquiries, technical support, and troubleshooting- Respond to customer emails and inquiries in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with colleagues worldwide to ensure a seamless customer experience- Provide feedback to management on customer trends and issues- Assist with training and mentoring new call center associates

Requirements:- High school diploma or equivalent- 1 year of experience in customer service or a related field- Strong communication skills, both verbal and written- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a virtual team- Adaptable and resourceful mindset- Strong problem-solving and strategic planning skills

Benefits:- Vision insurance- Free food- Training & professional development opportunities

Working Environment:As a Remote Call Center Assistant at Texas Instruments, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This dynamic working environment allows for growth and development both professionally and personally.

Equal Opportunity Statement:Texas Instruments is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.