Remote Call Center Assistant

Job Description:

American Express is looking for a Remote Call Center Assistant to join our team in Fort Worth, Texas. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities:- Answer incoming calls from customers and provide them with information, assistance, or resolution to their queries- Handle customer complaints and provide appropriate solutions in a timely manner- Input customer data and update records accurately- Follow communication scripts to ensure consistency and quality of service- Collaborate with team members and other departments to provide exceptional customer service- Continuously learn and adapt to new technologies and processes in the call center industry

Requirements:- Confident and motivated individual who is passionate about providing exceptional customer service- Strong planning and adaptability skills- Excellent communication skills, both verbal and written- Ability to work independently and in a team environment- Proficient computer skills, including Microsoft Office and CRM software- High school diploma or equivalent required, college degree preferred

Benefits:- Training & professional development opportunities- Medical coverage- Relocation allowance for eligible candidates

Working Environment:At American Express, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Remote Call Center Assistant, you will be part of a dynamic team that is committed to excellence and innovation.

Equal Opportunity Statement:American Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: April 7, 2024

If you meet the requirements and are ready to take on the challenge of being a Remote Call Center Assistant at American Express, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.