Job Description:
Dick's Sporting Goods is seeking a dedicated and passionate Remote Account Support Manager to join our team in New York City, New York. This full-time position at the Associate Level requires a minimum of 5 years of experience in account management or customer support.
Responsibilities:- Manage a portfolio of key accounts, serving as the primary point of contact for customer inquiries and issue resolution- Provide exceptional customer service and build strong relationships with clients- Monitor account activity and identify opportunities for growth and upselling- Collaborate with cross-functional teams to ensure customer satisfaction and retention- Maintain accurate records of client interactions and transactions in the CRM system- Analyze account performance and prepare reports for management- Stay up-to-date on industry trends and competitor activities to provide strategic recommendations to clients
Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience in account management or customer support- Strong attention to detail and emotional intelligence- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Proficiency in CRM software and Microsoft Office suite- Ability to work remotely and manage time efficiently
Personality Traits:- Dedicated: Willing to go the extra mile to meet customer needs and exceed expectations- Passionate: Enthusiastic about the sports industry and helping clients succeed
Soft Skills:- Attention to detail: Ability to spot errors and inconsistencies in data and communications- Emotional intelligence: Capable of understanding and managing emotions in a professional setting
Benefits:- Company-provided equipment for remote work- Gym membership- Retirement plan
Working Environment:- We thrive in an environment that embraces and navigates change seamlessly. Our team is adaptable, innovative, and always looking for ways to improve and grow.
Deadline to apply: May 13, 2024
Equal Opportunity Statement:Dick's Sporting Goods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
