ARC Relocation, LLC (ARC) is an industry-leading, full-service, employee relocation management company. ARC works with Government Agencies, The US Military, and corporations all over the world to relocate their employees. An award-winning company, ARC understands both employee relocation and the unique needs of individual clients. As such ARC goes to extraordinary lengths to exceed client and transferee expectations. At ARC, our goal is to become an extension of our clients while providing a high level of expertise and customer service. ARC fosters an environment to support growth and creativity by demanding initiative and innovation. About Your Role:
Primary responsibilities include providing effective counsel on all tasks and activities necessary to affect a successful relocation for transferees. The counselor may also be asked to provide some support for the day-to-day corporate client contact to resolve problems or communicate pertinent information. Compensation : $70,000 to $75,000 Essential Duties and Major Responsibilities: Manage a caseload of transferring employees (all move types) and serve as the single point of contact for the transferee and/or family for both domestic and international relocations. Exhibits thorough understanding and utilizes relocation experience in counseling the client's corporate relocation policy including expense administration, numerous relocation service offerings, and benefits management consulting if appropriate. Follows-up on all outstanding relocation related services and documents with appropriate internal and external parties. Supports data integrity goals by entering key relocation related information relating to transferee, service provider network, client, etc., into system. Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner. Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate. Develops and maintains a positive and professional working relationship with all members of the team, customers, clients, and service partners. Accepts additional job assignments and participates in project work as requested. Education and Experience Requirments : Bachelor's Degree in business or applicable industry experience. U.S. domestic home sales and full logistical international experience at a relocation management company are required. Specialized skills to perform the job : Experience in customer relationship management. Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively. Advanced problem-solving skills; ability to manage complex situations with multiple layers and resolve to solution by anticipating needs now and into the future. Intermediate awareness of your own tasks, and how it impacts the team and deliverables. Ability to collaborate across departments and teams. Possesses a friendly and empathetic demeanor. Proven track record of delighting customers and exceeding their expectations.
