At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Employee/Associate Relations COE Program Manager Remote/Work from home - Continental US
Primary Function/General Purpose of Position The Program Manager Associate Relations serves as a subject matter expert leading recommended process improvements and enhancements to drive positive associate relations across Bon Secours Mercy Health. This role will be responsible for operationalization of changes and measuring impact of enhancements and leverages the Associate Relations Managers, HR Strategic Partners, Centers of Excellence (COE), leaders, and supporting data to understand where synergies may be drawn to improve quality of case documentation, leader and associate experience, as well as quantity of case closures within designated closure rates. This role is responsible for internal knowledge resources supporting the subject matter expertise of the function and enhancing the content and organization of the site to support the Associate Relations Managers case resolutions.
Essential Job Functions Leads process improvements within the function. Responsible for assessing and collaborating with cross-functional partners to uncover operational opportunities, make recommendations, gain alignment and deliver the agree upon solutions. Responsible for communicating the changes and monitoring changes to ensure making the right impact.
Provides rigorous data analysis and reporting solutions based on business needs, highlighting key trends in associate relations to actively drive proactive solutions to minimize reactive work. Responsible for all associate relations reporting for the COE, both scheduled and on demand. Manages all system updates and enhancements within the case management system to drive insight-based analytics output.
Organizes and drafts all responses to government inquiries and complaints related to associate complaints. Partners with the Associate Relations Manager, Legal, Risk and any other necessary cross functional partners to manage the response and bring it to closure.
Leads point of contact on all litigation filed on behalf of associates making an employment claim. Including but not limited to, organizing data in a cohesive fashion for legal counsel, requesting settlements, placing litigation holds on a complaint, supporting demand letter responses.
Analyzes, diagnoses, and audits people programs, policies, and practices to sustain positive employee relations. Owns standard operating procedure (SOP) and policy recommended updates and enhancements. Communication of the changes to the team and drive change management within the team.
Builds tools and resources to support effective and efficient associate relations case management, as well as onboarding of new associate relations managers.
Supports the Associate Relations Managers in effective case management organizing meetings among key stakeholders in highly complex cases.
Conducts multi-system data pulls including personnel files, timecard, case management systems used by quality, risk, compliance and operations when needed by the function.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification Senior Professional in Human Resources (SPHR) (preferred)
Education Bachelor's degree in Human Resources, Communication, Customer Relations, or other related field (required)
Masters in Human Resources, Communication, or Customer Relations (preferred)
Work Experience 3 years of experience in Human Resources (required)
5-7 years of experience in Human Resources (preferred)
Previous project management experience (preferred
Training None
Language None
Patient Population Not applicable to this position
Working Conditions Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X
Work Position Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements/Hazards Physical Requirements Hear alarms/telephone/audio recordings
Hazards Not applicable to this position
Skills Associate Relations
Data Analysis
Human Resources
Process Improvement
Relationship Building
Cross Functional Collaboration
Ability to Manage Multiple projects
Self motivated
Initiative
Presentations
Facilitation
Teamwork
Collaboration
Professional Judgement
Decision Making
Analytical Thinking
Critical Thinking
Ability to work in a fast paced environment
Ability to work through change
Microsoft Office
Database Management
Communication
Interpersonal Skills
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
