Regional It Support Specialist

About the role:

As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.

What's in it for you:Position based in Denver, CO and Knoxville, TNAdvancement opportunities with structured career pathsAccess to the latest emerging technologiesReimbursement for continuous education and technical trainingTQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per monthLeadership experience by being the IT subject-matter-expert for assigned officesWhat you'll be doing:

Provide front-line technical support to on-site and remote employeesTravel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.Manage Windows 11 PC inventory and perform repairs and reimagingWork closely with Network and Database Admins, App Developers, and vendors to resolve complex issuesTest new software and physical and virtual hardware to provide feedback to leadershipAssist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.Ensure internal customers and end-users are your top priorityNational help desk calls and tickets to support business needs as they adjust

What you need:

Bachelor's degree in Information Technology or equivalent work experience2 year of Help Desk experience; supporting hardware, software, and VoIP systemsStrong knowledge of Microsoft Office 365, Windows 11, and SCCMBasic server and networking skillsA talent for creatively and decisively solving problemsAptitude and ability to work independently and be a technology leader for the companyAbility to travel up to 15-20%

Where you'll be:

800 South Gay Street, Suite 1800, Knoxville, TN 37929
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