Regional Director Partner Services, North America

Regional Director Partner Services, North AmericaOur CompanyEstablished in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $120billion. Booking.com currently employs approximately 12,000 employees in 140 offices in 70 countries worldwide.With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night. At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation. When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture.Think customer first.We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.Own it.We deliver on our promises, make informed decisions and prioritize to get the important things done today.Learn forever.We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.Succeed together.We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.Do the right thing.We get the right results the right way. For each other, our communities and the world around us.Profile Regional Director Partner Services, NORAMWe are looking for a Regional Director to lead Partner Services across US and Canada. You will be responsible for leading a team of over 170 employees across a distributed environment to deliver on business growth and performance with our accommodation partners. Excellence in partner and employee engagement are key focus areas for this position.  This position reports to the Managing Director of the Americas.Your insights and leadership will be critical in shaping strategic initiatives that drive commercial success, and solidify Booking.com's market leadership across the region.This leader must foster a work environment focused on teamwork and results, consistent with the Booking.com culture. Deliverables include achievement of quarterly and annual business targets, developing talent within the team to enable employee satisfaction and higher performance, and succession planning.The Regional Director is an active part of the Partner Services team globally,  where the Regional Director contributes with peers and global teams on projects and initiatives aimed at positioning Booking.com solidly in a fast changing and competitive environment.We're looking for an individual with a strong background in a consumer-oriented industry (travel-related preferred), successful senior level business development skills and demonstrable success in leading dynamic commercial teams. The ideal candidate will be a highly motivated and engaged leader with the ability to lead with authenticity, empathy, and hunger for results.This is a US-based role and can be located in any of the US based offices.Key ResponsibilitiesOptimize the business, support further development and significantly increase market share within the regionRepresent the region in the North America leadership team. Effectively execute and operationalize commercial and operating strategies, goals and action plans that optimize growth and profitabilityAct as the regional representative of the company with media and other external stakeholders working in a matrixed environment in close cooperation with our supporting functions like Public Affairs, Legal & Compliance, Public Relations, Risk & SecurityDevelop 'win-win', long-term relationships with external business partnersProvide relevant priorities and influence regional product offerings to deliver relevant solutions for our partnersOperate successfully at all levels within a variety of organizations and cultures across the region. This includes hotels, hotel chains and other accommodationsFurther develop a high performance and team-oriented culture;. Motivate and leverage existing and new team members to continually up-level their results, and expectations, and stretch for increasingly higher levels of impact across all core operational metrics.Develop local talent and build a pipeline of future leaders for the organizationWillingness to act as appointed statutory director to the Booking.com corporate entities across North America (as needed) in support of effective corporate governanceIDEAL EXPERIENCE & SKILLS:10+ years relevant work experience of which at least 8 years in a leadership position, hospitality or travel experience is a plusAbility to envision, articulate, and execute a compelling future for the businessDemonstrated success growing new areas and effectively performance managing existing areasAbility to turn global strategy into local execution plans required for successStrong drive to succeed through the best product and service offering for customersStrong analytical skills and ability to turn data into actionCapacity to work well under pressure, flexibly adapting and responding to changing situationsSuperior relationship management across partners critical to Booking.com's business success and internal stakeholder groups critical to professional success. Experience influencing and communicating effectively with internal and external stakeholders in an ever-changing, rapid-growth environment with tight deadlines.Experience working with senior leadership, self-confident and capable in building proactive and meaningful relationships throughout the global Booking.com organizationStrong leadership skills, able to lead a unified team with shared vision, shared goals, and with an overwhelming desire to make your team succeed and continuously developProven ability to identify, motivate and develop talentBachelor's Degree in Business Administration, or a related area; Master's degree preferredAvailability to travel 30-50% of the timeCRITICAL LEADERSHIP CAPABILITIES:Building and Leading PeopleDelegates authority and accountability to the team to deliver on a strategic objective and passes leadership responsibilities down through the organization, ensuring alignment with the overall strategy and/or directionGives the team broader visibility inside the organization, including publicly recognizing its accomplishments and helps others recognize that they can do more than they think is possible and develops the capabilities of under-represented team membersMakes a thoughtful, balanced assessment of the strengths and gaps within the team and strengthens the team by adding members to address experience or capability gapsActs on opportunities to increase the diversity of talent in the teamDevelops the whole team to maximize overall team effectiveness (e.g. team-building exercises)Driving ResultsResponds resourcefully, flexibly, and positively when faced with new challenges and demands. Effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertaintyDemonstrates and fosters a sense of urgency, a "can-do" spirit, a sense of optimism, ownership, and a strong commitment to achieving goals and organizational successDemonstrates a strong sense of ownership and a commitment to achieving meaningful resultsChecks work of self and others against required quality standardsReviews performance and progress on a regular basis to ensure the team is achieving resultsTests to see if goals are sufficiently challenging and implements corrective action based on deviationsBuilding relationships, Collaborating and InfluencingEstablishes internal relationships and leverages external relationshipsEnhances the level of cooperation, collaboration, and trust between peopleFosters a culture where people feel valued and respected and leverages difficult or tense circumstances to enhance relationshipsNegotiates and influences where appropriate, retaining respect for the control function the role occupiesTakes time to identify and engage stakeholders, seeking consensus and/or understandingProactively identifies opportunities to build and enhance relationships that help others achieve their objectivesOTHER PERSONAL CHARACTERISTICSStrong interpersonal skills, flexible and a positive attitudeSelf-motivated and strong ownership mindset A strategic thinker yet operational and focused on execution; able to roll up the sleeves to get things doneStrong executive presence with the ability to influence and communicate strategy clearly and simplyData driven decision makerStrong cultural and organizational sensitivityCommitted to building a diverse and inclusive work environmentWhat We'll Provide:Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:Medical, life, and disability insurance*Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leaveIndustry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 statusFree access to online learning platforms, mentorship programs, and a complimentary Headspace membershipCollaborative, friendly and diverse culture Referral ProgramThis role does come with relocation assistance This role does come with visa assistance This role will have a salary range of: $162400 - $203000Additional Annual bonus potential (role dependent)*Please note that while our philosophy is the same in every location, benefits may differ by office/country.  Pre-EmploymentScreening:If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.