Referral Management Specialist

Job summary
Coordinate the referral management processProvide high level of customer serviceMaintain organization and attention to detail
Job seniority: entry level
Responsibilities
• Coordinate the referral management process• Support continuity of patient care from primary to tertiary needs• Represent VMMC during initial phone contact• Provide patients with appointments and information• Deliver excellent customer service• Maintain organization and attention to detail• Meet and exceed service components• Demonstrate basic computer and telephone skills• Work in a team based environment• Be familiar with medical terminology and proficient in Microsoft Office
Requirements
• High school diploma or GED• 6 months of healthcare, office or customer service experience• Excellent customer service and communication skills• Knowledge of scheduling parameters, insurance concepts, and patient registration software• Computer and telephone skills• Ability to work in a team and be flexible• Familiarity with medical terminology• Proficient in Microsoft Office
Key Skills Needed
• Excellent customer service skills• Strong communication skills• Organization and attention to detail• Basic computer and telephone skills• Teamwork and flexibility• Familiarity with medical terminology• Proficiency in Microsoft Office
Benefits
• Education Loan Forgiveness• Competitive starting wages• Paid Time Off (PTO)• Health/Dental/Vision Insurance• Flexible health spending accounts (FSA)• Matching 401(k) and 457(b) Retirement Programs• Tuition Assistance• Premium account for additional support• Employee Assistance Program (EAP)• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft• Adoption Assistance• Wellness Program