Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU!
Our team at Momentum Spine and Joint is looking for a full-time bilingual Referral Intake Coordinator to join the team in Arlington, TX! The Referral Intake Coordinator completes and processes incoming referrals and maintains effective communication to inter-departmental teams.
RESPONSIBILITIES: Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient) Verifies if all authorizations have been obtained prior to scheduling for appointment Requesting LOP and ensuring that the verifications department has verified and updated the patient information in regard to insurance benefits and responsibility Collects new patient referrals and updates corresponding referral log Manages filing and record keeping activities Updates daily log for all patients' office visits Creates new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness Verifies and generates prior authorizations and referrals Schedules and reschedules patients' initial consultations as necessary Refers scheduled patient to appropriate physician and office clinic Informs and provides patient with necessary information and instructions prior to appointment date Ensure that the correct address is given with date and time of appointment Notifies necessary parties and providers concerning no show and/or noncompliant patient's Follows-up with new patient on a regular basis to schedule/re-schedule for initial consultation Takes telephone messages and provides feedback and answers to patient/physician Responds and comply to requests for information including sending faxes and e-mails Reports statistics as required Follows all safety rules on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members Travels as necessary to other facilities Keeps work area clean and organized Safeguards patient privacy and confidentiality Adheres to the company standards of business conduct Performs other duties as assigned QUALIFICATIONS: Bilingual; fluent in English and Spanish Proficiency in MS Office High School diploma or equivalent One year in customer service BENEFITS OFFERED: 3 Medical Plans 2 Dental Plans 1 Vision Plan Employee Assistance Program Short and Long-Term Disability Insurance Basic and Voluntary Life with AD&D Plan 401(k) with a 2-year vesting PTO + Holidays Please visit our website for more information:
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Job Posted by ApplicantPro
