About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.
Overview: The Recreation Assistant will assist with all duties pertaining to the Fitness Center, Pool, Boat House, Locker Rooms, Educational programs, and other recreational activities.
ESSENTIAL FUNCTIONS OF THE POSITION Provide hospitable service and assistance to our guests in accordance with all of The Stonewall Resort's customer service standards. Carry out the policies and procedures of Stonewall Resort and Pyramid Global Hospitality, while maintaining the highest degree of professionalism and a teamwork atmosphere. Follow safety procedures to ensure a safe working environment. Perform all duties in a professional manner and in accordance with company policies. Ability to greet customers on the telephone and face-to-face in a pleasant, welcoming manner. Always practice the service communication skills- ensuring Four Diamond Service. And provide "Be The Difference" focus. Flexibility to work a varied schedule due to business levels and industry demand. Maintain uniform and grooming standards in employee handbook and departmental training. Follow procedures for opening the Fitness/Recreation Area and be ready for operation five minutes prior to opening. Daily check all outdoor equipment (e.g. kayaks) for proper safety. Full knowledge on telephone answering, fitness equipment, pool, boat house, educational programs, recreational activities, excursion boat and locker room procedures. Provide guests with general information (directions, hours of operation, etc). To be able to operate and understand the Infogenesis System. Assist guests with all requests pertaining to Fitness Center, Boat House, Educational program, excursion boat and recreational activities. To be knowledgeable with all services within the hotel. Follow procedures for closing the Fitness/Recreation Area and Boat House. Follow procedures securing all merchandise. Follow procedures for cash handling of house banks in accordance with company policies. Assist in operations of all holiday activities, educational programs, and recreational activities. Ensure a clean, safe and orderly work area. Attend meetings as required. Provide assistance in other job classifications as determined necessary by immediate supervisor. Ability to work in a busy atmosphere, meet deadlines, and maintain excellent customer service. Must be able to operate, understand, and train staff to use Infogenesis System. Must Train Staff and ensure procedures are established and followed for all recreational outlets. Complete weekly scheduling of staff to be approved by Manager. Micros point-of-sale system, multi-line phone system, voice mail system, photocopier, pontoon boat, kayaks, canoes, paddleboats, Microsoft Office.
Qualifications: High School graduate or equivalent. Pleasant speaking voice, excellent verbal communication skills. Professional and polished customer service skills. Strong organizational skills Must be able to work independently. Energetic personality. Must be able to work with children.
