Mon - Fri Flex
Acts as a backup to Recovery staff, posts payments to write-off accounts, processes Chapter 13 payments, attends small claims court when necessary, assists Recovery Staff with clerical duties as assigned, and maintains repossession, bankruptcy and small claims court logs. Responsible for providing clerical and processing support for all recovery functions including maintaining departmental records and files, answering and directing telephone calls, typing routine reports and records, and preparing and processing various collections' documents. Assists members promptly and professionally.
ESSENTIAL FUNCTIONS AND BASIC DUTIES: 1. Assumes responsibility for the effective and timely performance of Recovery processing functions. a. Maintains and updates information and files relating to Recovery functions. Retrieves documentation from vault as requested.
b. Performs related typing, document preparation, and correspondence duties.
c. Completes assigned records and reports. Documents all processing functions. Follows-up to ensure that all necessary items are available for Recovery functions.
d. Screens or directs visitors and telephone calls.
e. Assists members with questions and helps resolve problems with member accounts.
f. Separates and mails outgoing letters as needed.
g. Completes write off functions including coding of bankrupt accounts and updating system codes.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Resolves or properly refers member questions.
b. Properly informs members of Credit Union policies and practices.
c. Maintains and projects the Credit Union's professional reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists and supports personnel as needed.
b. Keeps supervisor informed of activities and significant problems
c. Attends and participates in meetings as required.
4. Assumes responsibility for related duties as required or assigned. a. Performs additional clerical support functions as needed.
b. Keeps work area clean, secure and well-maintained.
5. Assumes responsibility for the effective performance of all assigned secretarial and clerical functions. a. Performs a variety of typing duties including correspondence, reports, repossession, 3 rd party collection, and small claims paperwork.
b. Performs processing functions as assigned. Receives and processes all incoming garnishments and IRS levies. Processes all small claims clerical activities as directed by Recovery Legal Collectors.
c. Processes collection documents for imaging.
d. Monitors and orders all Department supplies.
e. Assists with pricing of ReMarketed vehicles.
Training/Education/Certification: High school graduate or equivalent. Additional general office training preferred. Required Knowledge: Familiarity with Recovery collection procedures and requirements. Understanding of related computer applications. Basic understanding of court related procedure, Understanding of Collection processes and compliance, Previous accounting and balancing skills helpful Experience Required: Prior office experience very helpful, especially in financial settings. Skills/Abilities: Well organized and attentive to detail. Ability to work well independently. Professional attitude and appearance. Excellent communication and public relations skills, Excellent oral and written communication skills, Willingness to cooperate with and assist others. Ability to operate related computer applications, and other business equipment including calculator, typewriter, copy machine, printer, telephone, fax.
