Receptionist & Referral Coordinator

Job summary
Receptionist & Referral CoordinatorFull-TimeNon-Exempt
Job seniority: entry level
Responsibilities
• Perform reception and secretarial duties of the clinic• Provide support to a clinical team for administrative components of clinical referrals• Act as a liaison between hospitals, health plans, physicians, patients, vendors, and other referral sources• Review referrals for completeness and follow up for additional information• Assign escalated referrals as top priority as appropriate• Perform receptionist duties such as answering and screening telephone calls, processing messages, assisting clinic visitors, and directing them to appropriate personnel• Responsible for patient check in, check out, and scheduling• Ensure all correspondence is signed, copied, addressed, and mailed/faxed• Maintain inventory of office supplies• Perform end-of-day duties• Verify insurance coverage and complete pre-authorization processes• Enter referrals, documents, communications, and actions in EMR system• Respond to inbound calls and initial exam requests• Know and comply with fire, safety, disaster, and infection control procedures• Perform other duties/projects as assigned
Requirements
• High school diploma, GED, or equivalent• At least one year of clerical, receptionist, and/or medical office experience preferred• Filing, typing, and basic computer skills required• Knowledge of standard office machinery• Centricity/CPSI software experience preferred• Experience in phlebotomy required
Key Skills Needed
• Filing• Typing• Basic computer skills• Knowledge of standard office machinery• Centricity/CPSI software experience• Phlebotomy