About YouWe are looking for a receptionist to join our team! The right candidate will be customer-service oriented, have a positive attitude, excellent communication skills, and time-management skills.Primary AccountabilitiesThe day-to-day duties of this role include:Answer phones, take messages, or direct callers to the proper department* Communicate with callers in a professional, friendly, and efficient mannerGreet customers and handle their inquiries or direct them to the appropriate persons according to their needs* Handle customer complaints diplomatically, exercising emotional intelligence, and refer displeased customers to the appropriate individual for resolutionConfirm appointments for customersReceive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket* Make change accurately and issue receipts to customersAssist sales managers, finance managers, and sales staff with various clerical duties as needed* Review work done by others to ensure accuracy* Check for spelling and grammarRecommend revisionsCreate, maintain, and enter information into databasesSet up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documentsOpen, read, route, and distribute incoming mail and other materialsLearn to operate new office technologies as they are developed and implemented* Train and assist staff with computer usageReport maintenance or equipment problems to appropriate personnelOrder materials, supplies or equipment and distribute to employees or customersReceptionist QualificationsEnergetic, positive self-starter with excellent customer service skills and a can-do mentalityHigh-level of emotional intelligence and empathy when routing customer complaintsAbility to follow instructions while collaborating with other team members effectivelyAbility to multi-task successfully in a high-volume, fast-paced environmentSuccessfully navigates issues while managing a certain amount of ambiguityBenefits and PerksEmployee discountPaid trainingMedicalDentalHealth Savings AccountLife insuranceAD&D insuranceShort-term disability insuranceLong-term disability insurance401(k) and Roth 401(k) with employer matching contributionJob Type: Full-Time (M-Sa)
