POSITION SUMMARY:Receptionists are the first point of contact for clients and others visiting the branch or calling into thebranch. The Receptionist must be able to answer general questions and direct clients to the appropriateparty when needed. In this role, you will also have the opportunity to expand your knowledge of thefirm's Wealth Management business as you build your career in the organization.DUTIES and RESPONSIBILITIES:Greet clients and visitors to the office with warmth and professionalism, guiding them to the proper personnelAnswer incoming calls in cordial, professional and timely manner, transferring calls to appropriate individualsMaintain call logs and take accurate, thorough messages that are receivedHandle general inquiries, following the firm's policies and proceduresPerform other responsibilities as directed by the Complex / Branch Manager such as filing, restocking and ordering branch supplies, maintaining office pantry, facilities support, scheduling branch meetings, etc.Provide coverage/support for various operations functions if/as needed such as mail services and document and deposit scanningMINIMUM QUALIFICATIONSEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or ExperienceHigh school diploma or equivalent preferredKnowledge/SkillsProfessional call etiquetteKnowledge of telephone equipment is preferredBasic computer skills, including Microsoft Office productsAbility to communicate with colleagues and clientsDedication to customer serviceAbility to work in a fast-paced, evolving environmentWillingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)Reports to:Service ManagerMorgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
