Receptionist

Job summary
Customer Service Representative (CSR) position at David's BridalResponsible for delivering excellent customer servicePart-time position with competitive pay and benefits
Job seniority: entry level
Responsibilities
• Interacting with customers in person, over the phone, and through virtual chats• Maintaining a friendly, positive, authentic, empathetic, and professional approach• Using systems to manage customer flow and ensure a five-star customer service experience• Resolving customer concerns and escalating issues when necessary• Promoting alteration services and personalization options• Maintaining store standards and supporting sales promotions and visual updates• Processing orders, receiving merchandise, and assisting with inventory management• Handling cash wrap transactions with accuracy• Building and maintaining long-term customer relationships• Performing other assigned duties
Requirements
• High school diploma or equivalent degree• 1-2 years of prior retail experience in an apparel, service, or specialty store environment• Ability to communicate clearly and concisely, adapt style to suit customers• Excellent phone skills and problem-solving abilities• Ability to lift up to 25 pounds and stand for extended periods of time• Good visual and auditory abilities for using electronic devices and phones
Key Skills Needed
• Excellent customer service skills• Strong communication skills• Problem-solving abilities• Attention to detail• Ability to build and maintain customer relationships
Benefits
• Rewarding Environment and Competitive Pay• Team Bonus• Dayforce Wallet – Get Paid Early!• Generous Team Member Discount After First Pay Period• Vision Care• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury• 401K Program• Discount for Identity Theft Protection• Discounts for Home and Auto Insurance• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans)• Pet Insurance