Receptionist/Bdc

Our team has been putting in some major work and the results continue to show, because Walker Acura is in need of a part-time Service Department Business Development Coordinator. If you are Reliability, organized, pay attention to detail, and great communication skills, we want to meet you!Key Responsibilities:Fielding all service department phone callsBooking appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specificationsDaily customer retention outgoing calls and remindersCustomer Satisfaction Survey phone calls and mailersLearning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriatelyDocumenting and updating customer records in real-time, based on interactionsQualifications:Automotive sales or service experience is a plus, but not requiredA general understanding of automotive service and repairA thorough understanding of time management and appointment schedulingSolid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer serviceThe ability to instantly build rapport with a friendly, professional demeanorExcellent communication skills both oral and written with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.Computer proficiency and multi-line phone skillsGreat Benefits!Generous employee discounts on vehicles purchases, parts, and serviceFlexible hoursA career-oriented environment with opportunities for steady growth and advancementA family-oriented culture with an excellent reputation in the business