Description Company: Oak Street Health
Title:RBE Network Coordinator II
Location: Downtown Chicago (30 W. Monroe St.)
Role Description: Oak Street Health will be launching a new team of network coordinators to support communication between a newly formed Risk Bearing Entity (RBE) and other providers. The Coordinator, Network Coordination (RBE) is a newly created role that will support across multiple areas including: reaching out to our PCP network to validate information and fill gaps, ensuring medical records are shared in a timely manner between the RBE and PCPs, and supporting specialist referral processing needs.
The role will report to the Supervisor, Network Coordination (RBE)
Core Responsibilities: Conducts outbound verification calls to speciality provider offices and facilities
Validate and update address, fax number, insurance acceptance, and other agreed upon data to better power Oak Street Health's database and tools
Document the information collected in a detail oriented manner, with no spelling errors, typos, or missing information
Responsible for processing referrals and diagnostic orders and obtaining required authorization where necessary
Package relevant patient records from RBE support services and share with PCP of record
Request necessary patient medical records from facilities and provider offices
Encourage the teammates around you to deliver excellence and improve the end results
Provide the highest level of customer service when interacting with provider offices and facilities
Other duties as assigned
What are we looking for? A flexible and positive attitude
Experience in health plan and/or clinical reception is preferred, but not required
Organized and able to manage competing priorities
Detail oriented and an ability to document in a high-quality manner
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Resourcefulness in problem solving
Proficient PC skills, including basic Microsoft Excel / Google Spreadsheets skills
U.S. work authorization
Someone who embodies being Oaky
What does being Oaky look like? Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health? Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
