Job Summary: Support of operations and manufacturing as required, ensure conformity of products, procedures, processes and services to comply with quality standards and quality management system requirements. Create, compile and maintain quality records and files in operations and manufacturing. Conduct inspection, testing and analysis of components, assemblies and finished goods to ensure conformity. Conduct internal and quality product audits.
Essential Functions: Communicate effectively across various media types (email, phone, conference or video) and in person. Schedule meetings; prepare reports and minutes of meetings, when required. Demonstrate strong organizational and communication skills. Demonstrate use of computer software (Windows, Word, Excel, Power Point, Gage Trak, Fluke and others) Be proficient with Excel to create Graphs, Charts and organize Data. Compiles reports and analyzes data. Must be able to use various types of standard office equipment (Computer, Copier, Camera, etc.) Participate in various training sessions and continual improvement team meetings. Maintain positive work atmosphere by practicing, living and teaching the Duke values. Perform various other job requirements for the Quality Department to include, but not limited to calibrating measuring devices, maintaining and controlling the Master Document Control list, can conduct functional inspection and tests of Duke Equipment and components. Serves on the Internal Audit Team. Possesses strong command of the current ISO Standard. Understands the quality management system and its policies and procedures. Effective root cause analysis skills and can facilitate large groups. Analyzes and distributes QI Report. Creates pareto charts when necessary. Generates and monitors corrective actions and SCARs. Can troubleshoot Duke Equipment issues and has the mechanical aptitude to understand and apply mechanical principles. Understands and utilizes A3 thinking. Participates in Kamishibai audits. The above list of essential duties is not exhaustive. It only defines some of the main responsibilities. An employee may be required to perform additional tasks not listed above. Job Qualifications: Equivalent to high school plus additional specialized training. Preferably with 1-3 years of relevant work experience Key Competencies: 1. Approach to work
Determination to achieve goals. Takes caution to prevent errors always take time to do it right the first time Pride in quality of work Proactive - see's what needs to be done and acts Understands time management maintain a sense of urgency Ask questions don't assume 2. Attitude
Self-motivated Overcomes obstacles to hitting targets while working with in the system and produces a quality product High productivity makes effective use of time management tools Is positive even in difficult situations Follows rules and policies 3. Gets along with others
Respectful of others shows respect to everyone Help train others look for ways to help when you see someone in need Gets along with fellow team members find ways to work together Show exceptional teamwork Respectful of others' ideas 4. Attendance
Always at work on time strive to achieve perfect attendance- great attendance record Always at work station ready to start at buzzers - always be and working when start buzzer sounds Focused on work to be done Quickly gets and stays on task Never misses work without appropriate notification Volunteer for overtime when emergencies arise Continue working until the stop buzzer sounds 5. Communication
L istens and understands even when upset Effective interacting with people no matter the status A ccurately interprets what is said 6. 5S
C leanliness of work area C leans work area as a part of the work process - clean as you go O rganized - always keep your work area clean and organized A lways puts items back where they belong C leanliness of self 7. Safety
A lways adheres to safety rules and procedures Wears appropriate safety gear at all times E ncourages safe practices U nderstands that no job or customer is more important than safe actions Watch out for forklifts - give them the right of way Physical Requirements: Sitting for extended periods of time. Standing for continuous periods of time without being able to leave the work area. Lifting (raising or lowering objects). Pulling and/or pushing (exerting up to 15 pounds on a regular basis so that the object is moved to or away from the employee) Carrying objects (in arms or on shoulders): Reaching (extending hands and arms in any direction) Stooping and crouching (bending downward and forward) Feeling (perceiving attributes of objects such as size, shape, temperature, or texture): Speaking to employees and customers. Listening to employees and customers. Grasping (applying pressure to objects): Mental and Visual Job Requirements: Clarity of vision at 20 inches or less. Clarity of vision at 20 feet or more. Ability to bring objects into sharp focus. Ability to identify and distinguish colors. Ability to judge distance and space relationships. Ability to learn and comprehend instructions and orientation to the job. Ability to concentrate attention on task at hand for extended periods of time. Workplace Environmental Conditions: Typical office environment. Occasionally subjected outside weather conditions. Occasionally subject to sufficient noise to cause the worker to shout in order to heard above the ambient noise level. Exposure to dust and airborne particles. Exposure to hazardous conditions: proximity to moving mechanical parts and electrical current.
