Quality Program Administrator_Quality & Risk Management Location Kentucky : Planned Parenthood Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply. About this position: Quality Program Administrator Under the direct supervision of the Director of QRM, manages activities and processes within the PPGNHAIK Quality Risk Management Program to ensure the safe delivery of care and compliance with all regulatory standards. What you'll be doing: Assures compliance with internal and external regulations of the agency by maintaining and monitoring the incident reporting system, collecting and dissemination reports, and coordinating and conducting audits. Provides analytic support, gathering data from a variety of databases and complying analytical reports. Compensation: PPGNHAIK's compensation philosophy is based on equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the pay grade. The pay range is $48K- $95K (annually). Major Responsibilities: Maintains and monitors the Incident Reporting System, disseminating reports based on the database for tracking and trending purposes. Assures affiliate compliance with regulatory requirements by the collection and dissemination of adverse event reports, state mandated abortion reports and PPFA/ARMS reports. Assists in the development of and provides oversight for the Quality Risk Management Audit Workplans. Coordinates and conducts audits by preparing audit plans, pulling EHR samples, creating action plans and dissemination results to the Clinical Services QRM and Organizational QRM. Prepares reports on a regularly scheduled or ad hoc basis for various stakeholders; dashboards, spreadsheets, graphs, and presentations. Also creates new databases and reporting tools for monitoring, tracking, and trending based on project specifications. Conducts complex data analysis, develops tools, graphics, and presentations to disseminate data and present identified opportunities to management and various stakeholders. Manages internal and external expectations around project scope by effectively communicating analysis status and managing the workflow. Responsible for the timely completion of projects, including timeline development and maintenance, and coordination of activities and data collection with requesting internal departments or external requestors. Gathers and analyzes customer service feedback to identify trends and issues based on the Press Ganey Patient Experience Survey. Shares results with stakeholder and leads improvement efforts. Identifies the need for, and facilitates, Root Cause Analysis Teams, and monitors subsequent action plans. Serves as a process improvement consultant as needed. Participates in and leads TeamSTEPPS patient safety/team communication initiatives. Monitors health center compliance with policies and procedure by performing annual health center assessments. Performs or assists with performing Quality Program orientation for new managers, clinicians, and medical staff. Provides Quality updates and training at management and Board meetings as needed. Ensures HIPAA compliance standards regarding patient privacy and confidentiality. Affiliate wide expectations: Adheres to the code of conduct and all policies, procedures, and protocols. Demonstrates and maintains a high degree of professionalism. Supports and acts in accordance with the customer service standards. Values continuous learning and seek ongoing training and development. Demonstrates and models diversity awareness. Supervisory Responsibilities: None required. Education: Bachelors Master's degree in a related field preferred. Experience: Strong organizational skills with attention to detail Ability to functions independently Proficient computer skills and software skills; knowledge of Microsoft software and EMR. Microsoft WORD, Strong Excel skills, Outlook, Share Point, Survey Gizmo, Power Point Knowledge of Medical Terminology Certifications: CPHQ preferred. Perks: As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation. This position is only open to applicants that reside in the states of WA, ID, HI, KY, IN, AK. Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short- and long-term disability coverage. For additional information regarding compensation, pay scales, or total rewards, please reach out to . Proof of completed COVID-19 Vaccinations and Flu is required prior to starting employment with PPGNHAIK. If selected as the final candidate for this role, you will be required to provide proof of receiving both a current flu vaccination and two doses of the COVID vaccine. Please inform your Talent Acquisition Specialist if you will require an exemption/accommodation. Also, you will be required to provide three references (one from a supervisor and two from coworkers/peers). Next Steps: Please click apply now below to submit an application and resume. Once your information has been reviewed by our recruitment team, we will reach out by telephone and email to schedule an interview for all qualified applicants. Please continue to check your spam folder for all email communications that may come from our organization. Equal opportunity employment PPGNHAIK is an equal-opportunity employer and seeks to recruit people of diverse backgrounds - and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful and engaging. Racism deeply impacts the health and wellbeing of our communities, compounding existing disparities and creating intersectional barriers. We strive to name and address these barriers through community engagement and assessment, relevant and effective policy creation, and organizational accountability methods. We support initiatives that address all forms of oppression, however, maintaining an explicit focus on race is essential to advancing equity across our communities. Improving outcomes for people of color will improve outcomes for everyone.
