at Public Partnerships LLC in Dover, Delaware, United States
Quality Improvement Specialist
Quality Improvement Specialist – Remote US Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at ).
Duties & Responsibilities: · Conducts quantitative and qualitative analysis on processes and performance of operational teams and individual team members
· Audits, tracks, trends and reports data to determine organizational quality and timeline standards
· Identifies process and performance challenges, errors and delays from a departmental level to an individual performer level
· Captures and identifies improvement, automation and standardization opportunities
· Maintains documents / spreadsheets with analytical and performance data
· Creates presentations, summaries, reports of audit findings and recommendations for management
· Assists with analyzing audit touch points for the leanest method in producing quality data
· Participates in discussions / meetings with cross-functional teams
· Develops interrelationships amongst operational departments, including various role and leadership positions
· Delivers quality and timely results
· Projects a professional demeanor; maintain a positive attitude and team player orientation
Required Skills · Demonstrated accuracy with a strong attention to detail
· Excellent work ethic and ability to self-manage
· Ability to work independently and as a part of a team
· Proficient in verbal and written communication
· Highly organized and accountable
· Ability to shift focus as necessary when priorities change without losing sight of original assignments
· Flexible to change in projects and daily tasks
· Sense of ownership and ability to thrive in a fast paced, changing environment, while also remaining
focused for repetitive work
· Moderate experience with Microsoft Office toolset, specifically Word, Excel, PowerPoint
Qualifications: Education: High school or equivalent required; Associates degree preferred
Experience: 2+ years' experience performing quality analysis; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint); Quick data processing skills is a must
Certification: None
Compensation & Benefits: 401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Tuition & Continuing Education Assistance Program
Employee Assistance Program
and more!
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL , all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
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