We are seeking an experienced Quality & Customer Experience Developer to develop the team accountability and, as every team member is responsible for the Excellence of the Customer Experience, Quality, Reliability and Safety activities. Manage the Issue to Prevention actions prioritized by the League and b ring manufacturing stop or derogation proposals. What will you do? You have the end to end understanding of customer requirements for your team and as quality expert you translate Quality and Customer Experience (CX) requirements into Critical to Quality (CTQ) to allow the team to meet customer promises. As a coach and quality expert, you participate to the definition of Done to reach Customer promises You ensure that risks are identified, shared and actions are done to mitigate them: You Support the Product Owner to capture Customer needs to feed Application & Mission Profile (i.e., Application FMEA*) You Support Design & Industrialization to reach Robustness & Reliability goals (i.e., Design FMEA*, Process FMEA*, PPEP* plan, PQCS*, PQCP*, Risk Priority Number scoring, Verification & Validation definition) You lead Problems solving (Issue to Prevention) with effective Root Cause Analysis and ensure that corrective and preventive action prioritization in the backlogs. You have the authority to validate derogations with Supply Chain or to request stop of production to the League Quality & CX leader. You support the League Quality & CX leader in Offer Safety Process and Literature reviews. You lead the application of Directives related to E2E Quality Product (ex. DirQ32) In coordination with Chapter Leader, you develop the team accountability for the Excellence of Quality & Customer Experience You are working in an Agile environment and ensure autonomous, empowered & dedicated team on CS&Q key activities What qualifications will make you successful? Post graduate degree / Masters - 5 years Lean 6 Sigma/Reliability Belt is a plus Customer oriented Influence & facilitation skills Multicultural skills, Agile Mindset Main interactions?
Customers, Product Owner & Team members, League Quality & CX Leader, Quality & CX Chapter Leader, Manufacturing Plants Why Schneider Electric :
At Schneider Electric, you will have the opportunity to work in a dynamic, collaborative, and inclusive environment where your ideas are valued, and your contributions make a real impact. We offer a competitive compensation package, flexible work arrangements, and opportunities for career growth and development.
If you are passionate about shaping the future, and leading applicaiton of directives related to end-to-end Quality Products, we would love to hear from you! Let us learn about you! Apply today. Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
