Job Summary:
The Quality Assurance Manager role manages the entire contract process at Disney Vacation Club (DVC). The Quality Assurance Manager is an individual contributor role that will work as part of a small team dedicated to accuracy of sales, legal compliance, member understanding and sales support. Quality Assurance Managers are assigned tasks and projects each day including contract entry, review, phones queue inbound or outbound calls, sales support, and recording. We are constantly striving to find better ways to do business and provide excellent experiences for our members.
You will report to the Quality Assurance Operations Manager
Responsibilities/You Will
Contract Creation - Ensuring submitted contracts meet legal, regulatory, and financial guidelines. Preparing contract to be sent to Members through electronic document process.
Closing - Facilitating closing process by reviewing documents with DVC Member either in person or remotely using the electronic signing and remote notary process. Reviewing all documents received from Members to ensure accuracy and completion.
Member Support - Answer general product questions; troubleshoot technical questions with contract process; apply payments for purchase; resolve Member concerns; assist Members with questions about selling or transferring their membership; create contracts and apply payment for purchases made through Member website.
Credit Underwriting - Reviewing credit reports and determining credit approval for financing purchase.
Sales Support - Assist Sales team with answering general product questions; follow up on outstanding documents; troubleshoot technical questions with contract process
Pipeline Management - Follow up on contracts with outstanding documents to ensure contracts close within business goals
Inventory Management - Monitor available inventory for sale and fulfill pending requests
Recording - Accurate and efficient recording of contracts within respective counties
Member Administration - Help update memberships to add/remove Members; process resale contracts; process buyback documents, etc
Basic Qualifications/You Will Have
1-2 years with hands on experience creating, reviewing, and editing real estate or timeshare contracts
Time management with ability to manage multiple priorities, meet time bound goals, and handle emergency situations
Comfortable supporting and partnering with multiple teams, working with both salaried and hourly Cast at all levels
Exhibited ability to work in multiple computer systems while also being able to identify and resolve issues
Exhibited critical thinking and problem-solving skills
Self-starter who excels in a team environment and who challenges the status quo by searching for opportunities to improve processes
Organizational skills with attention to detail
Communicate information written or verbally
Guest service skills (in-person, over the phone, and email)
Preferred Qualifications
Strong proficiency in Japanese language is highly preferred
3+ years' experience in Real Estate property transactions
Disney Vacation Club or other timeshare product understanding
Licensed Notary
Required Education
High School Diploma or equivalent
Preferred Education
Bachelor's Degree or equivalent
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .
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The hiring range for this position in Kapolei, HI is $63,400 to $85,000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Aulani, A Disney Resort & Spa:
Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O'ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai'i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai'i to life, while upholding Disney's renowned service and enchanting entertainment offerings.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Development, LLC , which is part of a business we call Aulani, A Disney Resort & Spa .
Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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