Quality Assurance - Cs

Job summary
Direct contact with customers to maintain customer satisfactionComplying with assigned quality objectivesInvestigating and resolving customer complaints and rejections
Job seniority: mid-to-senior level
Responsibilities
• Comply with the assigned quality objectives• Review notifications of complaints and rejections from customers daily• Visit customer premises to check for rejections• Investigate traceability of the rejected product• Analyze rejected info (Related Data, Rejection Analysis, Photos, Samples, etc.)• Provide credit notes to customers• Update customer portals with Quality Data• Negotiate PPM's of customer rejections by replacing material• Report on customer scorecards• Supervise the sorting done by third parties for FXI Juarez with clients• Report out certification results• Investigate in conjunction with the client root causes in case the defect is not FXI or supplier• Verify sorting invoices/reports made by third parties (quantity inspected, quantity rejected, hours used, graphs, etc)• Support the verified area and dock audit if required• Perform other duties as required• Supervise Quality Inspectors• Conduct ISO/IATF 16949 internal audits• Perform other assigned duties
Requirements
• Professional/Technician Career Preferred and/or experience in position• Experience in similar position/3 years in industrial environment• Problem Solving Methodologist (8D's, 5 why's)• CPK's Experience• SAP• Computer Skills, Microsoft Office• Bilingual (English/Spanish)• Automotive Experience• IATF 16949 – Internal Auditor Diploma• ISO 14001 – Internal Auditor Diploma (Preferred)• Comply with the company's code of ethics and conduct• Commitment to the quality and environmental management system• Responsibility and authority are described in the format FQR – 056