Summary: A Universal Banker performs a variety of duties to provide existing and potential customers with efficient
and accurate services. An employee in this position may be required to perform Customer Service
Representative, Teller, and Loan Associate duties. More than one duty is required to be classified as a
Universal Banker.
Responsibilities: Must have and retain extensive knowledge of bank products and services in order to serve the customer effectively. Perform basic teller, vault, collection, new accounts, and back up loan related duties. Maintain a high level of company and customer confidentiality. Adherence to and support of all compliance and BSA/AML rules and regulations related to
this job function. Performs other duties that may be assigned by Management. The Universal Banker is to rotate various job duties at least bi-monthly for a week. Pays and receives and maintains a teller drawer. Maintains records for vault. Inputs currency orders and shipments. Completes laser pro worksheets as requested by loan officers. Assists in safe deposit box customer entry. Note: Universal Banker I spends 75% of time working on the teller line and 25% working on platform/new accounts.
Education and Experience: High school diploma or general education degree (GED) One year of teller experience in a financial institution with additional training in a business-related area. Preferred Skills: Business degree from a technical school and/or college preferred. General knowledge in Microsoft programs Excel, Word and Outlook. Proficient at operating a computer, typing/word processing, ten key number pad, printer, fax
machine, and copier. May require successful registration with, and issuance of a unique identification number from, the
Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair
Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act). The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor through the day. Must possess superior organizational skills, communication skills and capable of making good
judgments. Must have a professional appearance and manner at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
