Psychiatric Health Administrative Assistant Location St. Louis, MO : Essential Duties and Responsibilities: Work with youth and adult clients (ages 5+) presenting with behavioral health issues. Providing client education and assisting with the assessment process. Measuring vital signs such as manual or electronic blood pressure and pulse, height, weight, waist circumference, and temperature; recording information in the client's Electronic Health Record (EHR); and immediately notifying PMHNP of any out of normal ranges. Training regarding measuring vitals can be provided. Greet clients and their family/friends; escort to consult rooms; and assist clients with the completion of paperwork and assessment forms. Collecting co-pays or balances due on a client account when necessary. Conduct medication reconciliation to gather all current prescribed and over the counter medications/supplements a client is currently taking and enter information in the client's EHR. Interview clients, gathering and noting/entering any changes in their health history and pharmacy. Ensure an accurate list of all current OTC and prescribed medications/vitamins/supplements and allergies. Inquire and note/enter the pregnancy/nursing status for all female clients. Manage medication refill requests and call in refills, as appropriate and approved by PMHNP Obtain and complete preauthorization from insurance companies for medications prescribed by PMHNP Coordinate ordering and obtaining results from lab work and genetic testing for clients Coordinate sharing of received lab results with PMHNPs Utilize clinical judgement to address client medication questions and issues, consulting with PMHNPs as needed. Evaluate psychiatric services provided to determine appropriate CPT coding to maximize billing efficiency and accuracy. Coordinating client care: scheduling appointments, linking with referrals, responding to client phone calls, scheduling follow-up services, coordinating discharge planning, and communicating with pharmacies and insurance companies Providing referrals and linking clients with additional services that support their treatment plan (i.e. Counseling, physical health screening, psychological testing). Responsible for timely and accurate completion of records in EHR, including progress notes, collateral notes, outcome measures, and billing entries. Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities, including but not limited to, financial and client information. Maintain a clean, organized work environment to provide comfortable and professional client care. Maintain compliance with HIPAA privacy and security standards Actively participate in all agency and department education, training, and in-services to confirm understanding of new information or changes to established clinical policies and procedures Activity participate in team meetings and supervision. Records all services performed for accurate billing for services provided in compliance with all local, state and federal laws, as well as payor rules and regulations. Additional duties, as assigned. Supervisory Responsibilities: None Fiscal Responsibilities: None Working Conditions / Environment: Work hours are flexible and fall within Psychiatric Services department hours (7:00 am to 7:00 pm Monday-Thursday, 8:00 am to 1:00 pm Friday) Must be able to lift up to 50lbs Reliable transportation to work at Provident's multiple office locations The noise level in the work environment is usually low. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, or crouch. Job Requirements and Qualifications: Minimum Required Education: Associate's Degree in a relevant field, such as healthcare administration Minimum Required Experience: Experience utilizing an Electronic Health Record Experience in a medical and/or behavioral health setting (inpatient, residential, intensive outpatient, or outpatient) Preferred Education: Bachelor's Degree in a medical field or helping field, such as psychology, counseling, or social work Coursework or training in mental illness and behavioral health issues Preferred Experience: Experience completing medication preauthorization with insurance companies Medical billing and coding experience Experience taking vitals (height, weight, blood pressure, and temperature) and charting in electronic health records Other Skills Required: Patience, positive attitude, friendly demeanor, and great customer service A team player and a person that can multi task, with willingness for continuous learning. Must possess the ability to express empathy while managing client needs for expediency. Excellent verbal and written communication skills. Time and project management skills. Excellent organizational and interpersonal skills, with a friendly, professional, customer-service demeanor required. Ability to effectively communicate and interact with individuals involved in all aspects of programming - children, parents, others involved in the client's care, grantors, funders, partner agencies, members of the community and Provident team members. Ability to maintain strict client confidentiality. Excellent organizational skills, including the ability to work productively and make decisions. Proficient in using Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Serves as a representative of Provident, displaying courtesy, tact, consideration and discretion in all interactions with Provident team members, clients, school system staff and faculty, grantors, funders, regulators and members of the general public. Knowledge of common psychiatric medications is a plus Position Summary: The Psychiatric Health Administrative Assistant (PHAA) will primarily work alongside Provident's Psychiatric Mental Health Nurse Practitioners (PMHNP) in the Psychiatric Services department at Provident. The PHAA will assist adult and youth clients with behavioral health issues seeking psychiatric services. The PHAA is responsible for coordinating client care, scheduling appointments, checking clients in and out, taking vitals (ex. blood pressure and pulse, height, weight, waist circumference, temperature), assisting with insurance pre-authorization, client charting, reconciling medications, collecting copays and fees, taking inventory of supplies and medication samples, general office management duties, and caseload management of clients. The PHAA will work out of one or more Provident office sites in the St. Louis metro area.
