POSITION SUMMARY : Responsible to supervise service activity and transactions in Promotions. Assists Guests during daily, weekly and monthly marketing promotions.
ESSENTIAL DUTIES: Actively supervise Promotion Representatives ensuring superior service delivery to Guests. Maintain thorough and accurate information about Casino functions, services, and promotions. Maintain staff levels through hiring, training, scheduling, and performance management to ensure consistently high service standards to Guests and department goals and quotas are met. Track and monitor guest promotional activity and provide information to Marketing Manager. Coordinate and facilitate team meetings to ensure current information is available to team. Ensure team compliance with CCCH policies, procedures, and governing agencies regulations. Develop and maintain successful partnerships with other departments. Inform department supervisors of Guests' needs, which may require special accommodations. Accurately prepare various reports. Inventory, stock, and maintain Player Promotional Kiosks and operating supplies. Assist with special events, and other tasks as needed. Other duties as assigned QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
1. Education: High School diploma or equivalent, required.
2. Work Experience:
a. Minimum 3 years' Casino experience in gaming or marketing, required.
b. Minimum 3 years' supervisory experience, required.
3. Knowledge, Skills, and Abilities:
a. Must have excellent communication (verbal, written) skills and be able to respond to and resolve Guest issues and de-escalate tense situations.
b. Must be proficient with Microsoft Office Products and database systems.
c. Must exercise mature judgment with the ability to apply common sense reasoning to variety of situations.
d. Must have proficient sales and presentation skills.
e. Must have excellent organizational and planning skills.
f. Must be able to work effectively in fast-paced, high-stress environment.
4. Professional Licenses & Certifications Requirements:
5. Must be at least: 18 years of age.
6. Must be able to demonstrate eligibility to work in the U.S.
7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
9. Must be available to work all shifts, weekends, and holidays as deemed necessary.
10. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: These requirements describe the general nature of work being performed by Cliff Castle Casino Hotel Team Members assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified.
Mark as appropriate: Extreme temperatures: NO YES Cold Heat Adverse Weather
Noise: Regular Office Level Low Moderate Loud
Lighting: Regular Office Level Low Bright Flashing Strobe
Computer/TV Monitor Usage: Limited Moderate Extensive
Hand/Eye Coordination Required: YES NO Foot/Eye Coordination: YES NO
Cramped/Tight Quarters: YES NO Sometimes Often Regularly
Fumes Exposure: YES NO Sometimes Often Regularly
Driving Required: YES NO
Lift/Carry/Pull/Push: Weight up to 50 pounds. Sometimes Often Regularly
Notes: · Sometimes refers to actions performed less than 20% of the time.
· Often refers to actions performed 20% - 40% of the time.
· Regularly refers to actions performed 41% or more of the time.
Indicate if the following physical actions will be required 41% or more of the time: Sitting Standing Walking Running
Climbing Stairs Bending Stooping Reaching Level
Reaching Above Kneeling Crouching Twisting
By signature below, I acknowledge I have read the above job description, understand the expectations for the position, and agree to the standards and requirements of the position.
