Careers that Change LivesIn this exciting role as a Product Support Engineer I, you will have responsibility to provide technical services for AF Solutions' multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for AF Solutions' capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage to the AF Solutions business.CASCardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Respond to customer and field personnel technical inquiries to the CAS contact center accurately and efficiently, by phone and email, during standard business hours and outside business hours (on-call) on a rotational basis. Maintain and submit technical records and documentation as per regulatory requirements.Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.Support projects aimed at increasing customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service AF Solutions capital equipment.Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment. Support training to internal field service, technical service, sales and clinical personnel.Work with the global field organization to support service activities in existing markets and expansion into new markets. Manage and priorities service-related issues and escalations from the global field service team.Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.May be responsible for the transfer from R&D to manufacturing.Must Have: Minimum RequirementsTo be considered for this role, please ensure the minimum requirements are evident on your resume.Bachelors of Engineeringdegree required (Mechanical, Electrical, Software or Bio-Medical).0 years of experience requiredNice to HaveAt least one year of Degree-related industry experience.Personal productivity and self-discipline to accomplish multiple tasks simultaneously, while meeting critical project timelines.Knowledge of Medical device use and/or design.Knowledge of hospital and/or capital equipment network connectivity.Experience with electro-mechanical equipment.Strong problem solving and analytical skills; advanced skills in MS Excel and MS Access.The position requires interaction with personnel across different countries. As such, multi lingual ability (German and/or Spanish preferred) with an understanding / appreciation of other cultures is preferred.About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).Ability to travel domestically and internationally up to 10% of the time.A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here . This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here . The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
