The World Largest Search Engine is seeking a Project Coordinator I Work Location: HYBRID Tuesday-Wednesday office Mon, Thurs-Fri Remote
Project Overview:
Operations Coordinator Responsibilities and Duties: Projects, like our users, span the globe and require its employees to keep the big picture in focus. As a member of the Operations team, you assist in working with internal and external customers to provide Fiber service to residential/business customers in the Kansas City area. This includes coordinating project schedules and clearly communicating goals to stakeholders, while ensuring projects progress to meet deadlines.
Overall Responsibilities:
As an Operations Coordinator in Kansas City, you are responsible for assisting the program manager(s) in the day to day coordination and management of business operational activities for last mile construction operations. Monitor, control and manage business operations to meet customer expectations and company goals. Serve as the liaison between Fiber customers, external vendors and Fiber management to drive operational requirements.
Top 3 Daily Responsibilities:
• Complete data analytics for ticket management
• Identify data inaccuracies and implement business solutions to drive corrective actions
• Develop expertise in Fiber ticketing and reporting systems to develop processes to increase overall work efficiency
• Coordinate and manage project tasks to ensure project deliverables are met
• Work with field personnel to handle project issues as they arise
• Serve as the primary point of contact for project status updates
• Represent the operations program to Fiber customers and external vendors by providing outstanding support and relationship building in all interactions
• Maintain clear and accurate operations procedures and ensure documentation is updated to reflect any procedure changes
• Responsible for managing both internal escalations and customer escalations and ensuring that issues are driven to closure
• Track status of ticket escalations, project schedules, project deliverables and provide the required milestone updates and progress reports "
Skill/Experience/Education Mandatory Skills/Qualifications:
Education: Degree and field
Total years experience in what industry, discipline or responsibility (ex. 4+ years experience as a Database Developer specifically in implementing ETL packages)
Skills or processes candidates must have to be considered for the role (ex. 3+ years experience writing SQL code).
Specific Tools or Applications experience (ex. Google Apps, Salesforce CRM, etc) Certification or license (ex. CPA, PMP, Cisco)
Pay Details: $18.00 to $24.90 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
