We are looking for an organized Program Manager I to join our all-star team at KGP Telecommunications in Lenexa, KS.
Growing your career as a Full Time Program Manager I is an awesome opportunity to develop exceptional skills.
If you are strong in creativity, project management and have the right personality for the job, then apply for the position of Program Manager I at KGP Telecommunications today!
KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It's work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.
It's not just a job – it's a step in your career!
SUMMARY: The Program Manager position will oversee a wide variety of tasks to support all Service Provider markets (e.g. Regional Markets, Tier 2, National Accounts, etc.) which may include, but are not limited to, program development, implementation and management of programs; providing day to day account management and project management support; coordination with external partners; team coordination and execution of program initiatives including planning and oversight to customer project requirements; influencing successful achievement of strategic goals; and tracking program success. Responsible for developing, obtaining, and maintaining all job aid documentation needed to oversee the program.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Manage assigned projects to completion, ensuring that all activities are coordinated, completed, and kept current, including all job aides that support the program are maintained on the KGPCo Hub with complete accuracy. Build and lead cross-functional internal and external teams using resources from all functional areas, primarily interfacing with Product Management , Procurement, DC Operations, Transportation, etc. as needed to ensure the success of the program. Serve as liaison across customer units to obtain a thorough knowledge of procedures, as well as to understand the Company's ability to procure and manage orders for successful project completion. Develop a detailed project plan, including measurements of success, and the associated timeline required for program implementation. Execute plans and decisions related to the program. Serve as single Point-of-Contact for escalation and resolution of issues arising out of the working teams. Prepare detailed analysis of the program, including status reports, service level metrics, and project measurements, as well as both formal and informal presentations to all levels of management that effectively communicates the health and status of the program. May e nsure all new hires and/or Shared Services Associates are trained to manage day-to-day order management tasks in accordance with the departmental policies and procedures as required. May serve as the departmental training point of contact responsible for overseeing and coordinating all training for the team and will serve as our departmental TL9000 SME ensuring we retain the proper certifications as required. Safety Duties & Responsibilities : Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual. Participate in job site safety/hazard analysis. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE: Bachelor's Degree strongly desired 3+ years of experience managing ongoing projects or programs is required; or an equivalent combination of education and experience Training experience is desired Customer service orientation with a strong problem-solving approach Advanced communication skills (oral & written) Ability to communicate across multiple service groups to both internal and external customers as well as with all levels within the organization Performance metrics experience Effective quantitative analysis & analytical skills Program management experience desired Ability to work independently Effective presentation skills Advanced knowledge of KGPCo's internal systems preferred LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company. MATHEMATICAL SKILLS: Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance. REASONING ABILITY: No major critical thinking required. Work follows established job aids and business rules. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
BENEFITS: Medical, Dental, Vision and Supplemental insurance plans Flexible Spending Accounts 401(k) with Company match Generous vacation, holiday, and sick/safe time Pet insurance for our non-human family members KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Benefits of working as a Program Manager I in Lenexa, KS:
? Company offers great benefits
? Company offers career progression opportunities
? Attractive package
