Full job description ESSENTIAL DUTIES Coordinate access to WorkSource Oregon services throughout eastern Oregon. Prepare reports to communicate progress on Local Leadership Team initiatives. Outline the tasks involved in the program and coordinate accordingly. Conduct cost analysis, estimating expected costs for the program. Address questions, concerns, and/or complaints regarding the program. Act as a liaison between EOWB, WorkSource Oregon partners, and eastern Oregon employers and residents. Perform general office tasks such as answering phones, filing, and answering general inquiries. Coordinate and schedule travel, meetings, and appointments across the eastern Oregon region, creating and maintaining program records. Communicate and collaborate with EOWB team to provide training and information required to raise awareness of WorkSource Oregon services. Interact with customers, particularly those from priority populations, via telephone, email, online chat, or in person to provide support and information to access the WorkSource Oregon services and resources that match their unique needs. Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices. Maintain knowledge of EOWB policies and procedures and perform other duties as assigned. DESIRED QUALIFICATIONS Four years of program or project coordination, or management experience. High-level customer service experience, including serving internal or external customers. Experience working with a wide variety of customers, businesses and community organizations is preferred. Demonstrated proficiency with technology, including Microsoft Office, Google, or similar programs. Experience may be substituted with post-secondary education in social sciences, business, or other related disciplines.. KNOWLEDGE, SKILLS AND ABILITIES Proficient in Microsoft Office Suite, Google Suite, or similar software programs. Effective verbal and written communication skills. Superior interpersonal and customer service skills, including the ability to work well as part of a team. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to prioritize tasks and meet deadlines. Strong analytical and problem-solving skills to find creative solutions to complex issues. Evidence of the practice of a high level of confidentiality. WORK ENVIRONMENT Primarily indoors with heating and cooling regulated in a standard office environment. Working remotely may be available occasionally and after sufficient training. PHYSICAL DEMANDS Extended periods of sitting, talking, and listening. May need to lift, bend, stoop and stretch for general business purposes such as filing and stocking supplies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADDITIONAL REQUIREMENTS This position requires regular traveling to conduct EOWB business. Most of the travel is during the workday and within the eastern Oregon region, with occasional overnight for training, conferences, etc. Travel expenses are reimbursed using pre-determined rates and requirements. This position may require the performance of other essential and marginal functions as the position evolves to align with the various funding priorities. JOB RELATIONSHIPS Reports to: Executive Director
Supervisory Responsibilities: Employee supervision is not normally a function of this position.
PROBATIONARY PERIOD Employment by EOWB is subject to a probationary period of one year, during which time the employee will be required to demonstrate their suitability for the position in which they are employed. BENEFITS EOWB observes all Oregon state holidays and offers employee medical, individual retirement account contributions, and paid time off. TO APPLY Email a résumé and cover letter to . Résumés and cover letters will be reviewed as they are received. This position will be open until filled. *
EOWB is an equal opportunity employer/program. Auxiliary aids and services are available upon request. TTY
The Eastern Oregon Workforce Board (EOWB) is a non-profit 501(c)(3) corporation that serves as eastern Oregon's local workforce development board serving Baker, Grant, Harney, Malheur, Morrow, Umatilla, Union, and Wallowa counties. The office is in La Grande, Oregon. The majority of EOWB's funding comes from the federal Workforce Innovation and Opportunity Act (WIOA) funding and state funding through the Higher Education Coordinating Commission (HECC). All positions are dependent on continued funding.
EOWB reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will." These job requirements may be subject to change to reasonably accommodate qualified disabled individuals.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
Willing to complete a background check Ability to Commute:
La Grande, OR 97850 (Required) Work Location: In person
