Program Coordinator

Salary:

$89,000.00 Annually

Location :

45 High Street, Boston

Job Type:

Full-Time

Job Number:

24-20263

Department:

MBTA - Operations Planning, Scheduling, & Strategy

Area:

094-Transportation Strategic Planning

Opening Date:

04/29/2024

Closing Date:

5/13/2024 11:59 PM Eastern

Union Affiliation:

L453 Professional

Safety Sensitive:

No; this is not a Safety Sensitive position.

On-Call or 24/7:

No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff):

Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary

The MBTA plays a central role supporting the economic competitiveness, livability, and equity of the Greater Boston region. The MBTA has embarked on a multi-year, multi-billion dollar effort to address deficiencies and modernize our rapid transit system. The scale of this modernization effort requires frequent suspensions of MBTA subway and commuter rail service. In order to meet the needs of MBTA riders during this work, particularly in transit-critical populations lacking good alternatives, the MBTA oversees a large and evolving system of alternative service options to meet customer needs. Effective and talented leadership of our delivery of alternative service during suspensions will be critical to the MBTA's success in providing quality service to our customers.

The Program Coordinator role within Operations, Planning, Scheduling & Strategy (OPSS) will be responsible to assist the organization in ensuring safe, reliable, and accessible operations from planned rail closures or special events.

The Program Coordinator supports the team with proper administration and field support for alternative service projects. This position will work internally across MBTA planning, bus and rail transportation, operations control center, infrastructure, vehicle maintenance, safety, system wide accessibility, procurement, and construction departments; and externally with private bus operators, municipal staff, construction staff, and traffic enforcement. Additional responsibilities will include supporting the procurement and oversight of various other bus service contracts to support the MBTA provision of flexible or fixed route services; and provide reporting of operations data submitted annually to the National Transit Database. The Program Coordinator will report to the Director of Contracted Bus Operations and will collaborate with other members of the team on knowledge sharing, cross-training, and joint support of cross-division projects.
Duties & Responsibilities

Assist in managing and overseeing service conducted with private bus service providers, with focus on procurement, field operations, and vendor management for rail closures and other bus service contracts. Assist in the execution of all planned and unplanned rail diversions in accordance with all contracts and MBTA policies and procedures. Assist in analysis and appraisal of monitoring expenses related to a multi-million dollar a year budget to support the Alternative Services office, including developing and implementing plans to save money while maintaining service standards. Prepare all required federal, state, external, and internal financial reporting; conducting analyses related to program performance; performing analysis, preparing special reports and presentations for use by department managers, senior executive management, and the MBTA Board. Support vendor and contract management, ensuring contractors meet all service level agreements and contractual obligations. Assist in the development, issue, review, and award of RFPs and RFIs, collaborating with all necessary departments. Prepare and coordinate all correspondence and follow-up necessary to secure curb space or street adjustments necessary for diversions with municipalities, other government agencies, and external partners. Assist in the negotiation of contracts, professional service amendments and contractor's claims, payment invoices or change orders. Conduct field work to observe service operations and identify mechanisms to improve service quality. Assist in coordinating projects with outside agencies, abutters, utility companies, and community groups who are affected by proposed construction, as required. Help prepare scheduled and ad-hoc reports, slideshows, graphics, maps, and other visual reports incorporating narratives and graphic data, for both online and print format. Attend internal and external engagement events. Perform all other duties and projects that may be assigned. Identify ways and needs to improve data collection, presentation, automation and streamlining. Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service twenty-four (24) hours per day, seven (7) days per week. Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees. Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including EEO Anti-Discrimination and Anti- Harassment and Anti-Retaliation policies. Perform related duties and projects as assigned.

Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum for department or location-specific functions.
Minimum Requirements & Qualifications

A Bachelor's degree from an accredited institution. Three (3) years of experience in project administration or coordination duties, or similar experience. Possession of a valid driver's license without infractions in accordance with MBTA policy. Proficiency with Microsoft Excel, Word, and PowerPoint. May need to pass written assessment or Microsoft Office exam. Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues. Effective professional written and communication skills. Excellent organizational, analytical, confidentiality, multi-tasking, time management and interpersonal skills. The ability to effectively communicate with customers, employees and vendors. Have excellent customer service and conflict resolution skills. The ability to provide internal and external customers with a courteous and professional experience. Have the ability to work any and all shifts and/or locations as assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week. The ability to work effectively with a diverse workforce.

The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Substitutions Include

A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement. An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement. A Master's degree in a related subject substitute for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills
Familiarity with transit operations or transportation. Formal education in planning, engineering, business administration or related field.

Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively independently and as part of a team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:
General Disclaimer:

The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines:

Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:

The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility:

Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews:

Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions:

Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:

Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:

During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations:

The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at ******** or
Diversity, Equity, and Inclusion:

The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability

Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays

Retirement: pension or deferred compensation 401(a), plus MBTA contributions

Tuition Reimbursement (up to $10,000 per year)

Public Service Loan Forgiveness (PSLF) for student loans

Commuter Choice Parking Program: pre-tax benefits for parking

Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses

Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com

Shopping discounts via GovX.com

Verizon and AT&T service discounts

And more...

The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

What is the highest level of education you have completed?

I did not attain a high school diploma or equivalent / GED.
High School Diploma or Equivalent
Associate's Degree
Bachelor's Degree
Master's Degree or higher

02

How many years of experience do you have in project administration, coordination, or comparable job duties?

0-2 Years
3-4 Years
5 + Years

03

Please list your most recent experience/role in project administration or coordination.

04

Please list any of your experience in public transportation or transit operations below. Please answer "NA" if you do not have experience in this field.

05

Please rate your current proficiency level using Microsoft Word, Excel, and PowerPoint.

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